Let’s get you
back on track.

RhythmKeep support. Tell us what happened, what you expected, and which app and iOS version you’re using. Features marked “Coming in version 1.2” are not yet part of the current App Store release.

support@rhythmkeep.com

Reminders & iCloud

My reminders aren’t appearing. What should I check?

Check notification permission in iPhone Settings, the habit’s reminder time, Focus or notification-summary settings, and RhythmKeep’s quiet hours and notification settings. A completed or paused habit may not have an alert to deliver. If it continues, send your app and iOS version; a scheduled reminder does not guarantee immediate delivery by iOS.

Why does iCloud say it needs attention?

Check that you’re signed in to iCloud and have storage available. A full iCloud account can prevent uploads. Free some space or adjust your storage plan, then reopen RhythmKeep. Your habits can remain saved on this iPhone while transfers are waiting.

Will my habits move to a new phone?

With iCloud available and the same Apple Account, eligible personal data can transfer automatically. Transfers can take time. Check your habits on the other device before relying on it being up to date.

Sharing & accounts

What’s the difference between sharing a copy and tracking together?

A copy becomes a separate habit for the recipient. Tracking together creates a shared habit with group check-ins through iCloud. Choose individual check-ins or one completion for everyone. Your original private habit stays separate.

Do I need a separate account?

No separate RhythmKeep account is required. iCloud features use your Apple Account when available.

RhythmKeep Pro

What does Pro include?

Unlimited current habits, detailed Rhythm reviews and reports, report reminders, and backup import. Monthly and annual plans have the same features; up to five current habits are free. Coming in version 1.2: your last seven days of Rhythm and data export are free. Paused habits count toward the free limit; archived habits do not.

How do I manage my subscription?

On iPhone, open Settings, tap your name, then Subscriptions. In RhythmKeep, use Settings → Restore Purchases with the account that bought the subscription. TestFlight uses a separate test-purchase environment, so a real App Store subscription may not appear there; this does not by itself mean the paid subscription was lost. Do not buy again in production to diagnose a restore problem.

Coming in version 1.2

What is new in the preset library?

Version 1.2 includes 130 presets across 13 categories. The ten new Productivity starters include focus, reading, journaling, and planning. Review and edit the goal, quick-add amount, checklist steps, and schedule before saving. These starting goals are suggestions you can change.

Can shared habits track partial progress and work offline?

Version 1.2 adds shared amounts, minutes, and checklist progress. After a shared habit has loaded, changes can wait on your device while offline. Reconnect and refresh to receive iCloud confirmation; pending changes are not confirmed for the group yet. Invitations still need iCloud and internet access.

You can undo eligible actions you made, not another person’s actions. A completion may no longer be undoable after the shared habit has moved on. You can also choose to include your own confirmed shared check-ins in Rhythm reports; pending changes and other participants’ check-ins are excluded.

What does Apple Health access do?

You choose a local goal for steps, workouts, mindful minutes, or sleep minutes and decide which Health read permissions to allow. RhythmKeep does not write to Apple Health. These goals stay on this iPhone and are separate from ordinary habits, iCloud sharing, Watch snapshots, and exports.

An empty result can mean no matching data or unavailable read access; the app cannot tell whether a Health read permission was denied. Manage permission in Health or iPhone Settings. Stopping refresh keeps local goal history; erasing local goals does not delete Apple Health records.

Can I see appointments or add a calendar event?

Showing selected Calendar appointments requires optional full Calendar permission. Events stay in Apple’s calendar store and do not count toward habit progress. To add an event, review its draft and tap Add in Apple’s editor. A Siri event request only opens that draft; it does not silently save an appointment.

How does the Apple Watch companion work?

The Watch uses the latest habit snapshot from your paired iPhone. Supported check-in, progress, and timer actions send requests to the phone. Keep RhythmKeep available on the iPhone and wait for a saved result; an offline or pending Watch action is not yet confirmed. Use the iPhone for checklist steps.

Can Siri or ChatGPT create a habit?

Open RhythmKeep after updating, then try “Create a habit in RhythmKeep” and answer the prompts. Review and confirm before it saves. If Siri does not recognize the phrase, use Settings → Siri & Shortcuts → Open in Shortcuts and try the action there.

There is no direct ChatGPT account connection. Share the selected plain text, not a conversation link, to RhythmKeep, or paste it into Add from text. Save it for review, then open RhythmKeep to check the names and dates and confirm what to create. The share extension alone does not create a habit or reminder.

Is exporting free, and what is in the file?

In version 1.2, Settings → Export Habits & History is free. The file includes personal habits, notes, schedules, and recorded progress. Keep it private. Local Health goals, Calendar events, and shared-habit group data are excluded. Importing a backup requires Pro and skips existing records instead of overwriting them.

Still need a hand?

Tell us what you tried and what happened. We’ll have a clearer place to start.

Email RhythmKeep support